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IT Service Management
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Tuesday, April 29, 2008
What is ITIL
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The end goal of ITIL is to increase the earnings or reducing the costs of organizations. It does this by providing a framework where IT org...
Sunday, April 29, 2007
IT Service Continuity Management (ITSCM)
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Objectives of IT Service Continuity Management (ITSCM) Ensure that IT infrastructure and IT services can be restored within specified tim...
Friday, May 2, 2003
IT Availability Management
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Objectives of Availability Management Ensure that SLA's are met at reasonable cost. Measure achieved availability Continuous impr...
Considerations for IT Service Continuity
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How do you go about determining or even starting an IT Service Continuity Plan? One of the difficulties of formulating a plan is to determ...
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