Concept Solutions Corporation (ITIL)

Why ITIL Traditional IT management is focused on resources and technology. Since technology changes rapidly, IT is continuously reorgani...

Objective of Incident Management Restore unscheduled service interruption as quickly as possible

Objective of Configuration Management Provide reliable and current details about the IT infrastructure Maintain a logical model of the...

Objective of Financial Management for IT Provide IT services at a reasonable cost: Support business in planning and realizing its busin...

Objective of Capacity Management Provide required capacity at the right time and at the right cost

Incident logging is critical for IT Service Management for the following reasons: The first and perhaps most obvious reasons is you want...

One of the difficult things to understand in ITIL concepts is the concept of problems. Many confuse it with incidents. I have written an art...

There are many kinds of incidents. A PC used by a customer service representative may not be as critical as say, a central computer crashing...

One nice thing about ITIL is it provides definitions for almost everything in IT service management. First things first. We need to define t...

Objectives of Service Level Management Define business requirements that IT services must meet Ensure that IT services are at an accept...