Concept Solutions Corporation (ITIL)

Why ITIL Traditional IT management is focused on resources and technology. Since technology changes rapidly, IT is continuously reorgani...

Objective of Incident Management Restore unscheduled service interruption as quickly as possible

One of the difficult things to understand in ITIL concepts is the concept of problems. Many confuse it with incidents. I have written an art...

One nice thing about ITIL is it provides definitions for almost everything in IT service management. First things first. We need to define t...

The end goal of ITIL is to increase the earnings or reducing the costs of organizations. It does this by providing a framework where IT org...