Concept Solutions Corporation (ITIL)

There are many kinds of incidents. A PC used by a customer service representative may not be as critical as say, a central computer crashing...

Objectives of IT Service Continuity Management (ITSCM) Ensure that IT infrastructure and IT services can be restored within specified tim...

How do you go about determining or even starting an IT Service Continuity Plan? One of the difficulties of formulating a plan is to determ...